Overview Ensure your systems run efficiently. Repairs Asset Disposition Different options are available to fit the needs of your budget. Did You Know? CDW can help you control your IT environment with a Software Asset Management Plan. Account Manager To learn more, contact your account manager or call 800.750.4239. Product Protection It's critical to ensure your systems run quickly and reliably - at all times. You can't afford unplanned downtime when it comes to mission-critical projects or day-to-day functionality. Early on in your purchasing process, your account manager can engage technology services specialists to consult with you on the best Product Protection options available to fit your needs and your budget. It's a smart investment in peace of mind. CDW's Product Protection services offer: Onsite, next-business day service Accidental damage protection Four-hour response time 24x7x365 coverage Onsite repair technicians Warranties CDW offers affordable warranty options to protect your IT investment. Our warranty services extend or upgrade standard manufacturers' warranties to ensure ongoing performance, minimize risk and reduce downtime. CDW can give you peace of mind knowing that your products are protected. Warranty Upgrades Warranty Upgrades provide defined and decreased response time over the manufacturer's warranty. Upgraded warranty plans can minimize downtime and ensure ongoing service as well as upgraded repair center options including manufacturer's location, service center or onsite. Warranty Extensions Warranty Extensions lengthen the timeframe of a standard warranty; for example, extend a one-year warranty on a notebook to three years. Value-Added Benefits over Standard Manufacturer Warranties: Peace of mind that your IT investment is protected Committed response time (i.e. two hours, four hours, next day) Priority response for the replacement of specified parts Continuous response Single point-of-contact for multi-component hardware failures Reduced downtime Better resource allocation Lower total cost of ownership Maintenance Agreements CDW can provide a single contract to ensure the support you need to maintain your infrastructure and provide access to certified technicians who can provide onsite repairs. Products covered in typical maintenance agreements include desktops, notebook, servers and printers. Maintenance Agreement User Scenarios While maintenance agreements remove many of the potential problems of managing IT and business equipment, they are particularly useful in these scenarios: Organizations that have a large, installed base of older equipment or environments that have ongoing repair needs for PCs, servers and printers Departments that want a single point-of-contact for all repair needs Organizations that have a mix of in-warranty and out-of-warranty equipment Offices that have changing equipment needs, with the addition and deletion of equipment throughout the contract period Organizations that have multiple locations with little or no IT support Post-Warranty Support Would you benefit from extending the life of your product protection? CDW can offer you product protection and insure your IT investment even after your warranty has expired. CDW Post-Warranty Support Services offer many benefits over standard manufacturer warranties. Benefits include: Defined response time (i.e. 2 hours, 4 hours, next day) Priority response for the replacement of specified parts Continuous response Single point-of-contact for multi-component hardware failures Reduced downtime Better resource allocation Increased productivity Lower total cost of ownership Resources Technology Services Overview Brochure Services Solution Team Assessment and Design Configuration Services Support Services Protection FAQs Online Chat For questions on support, customer relations and web site assistance.